Genuine Used Cars Warranty

Volkswagen Genuine Used Cars Warranty.
Reliability and peace-of-mind.

Congratulations on purchasing a high-quality vehicle from Volkswagen Genuine Used Cars. We take great care to ensure that all our vehicles are subjected to a rigorous inspection and rectification process – only then are they fully valeted prior to delivery. As such, you can rest in the knowledge that your vehicle will not only be reliable, but will reach you in the best possible condition. But that’s not all, for added peace-of-mind we include a comprehensive Volkswagen Genuine Used Cars warranty. In the unlikely event that something goes wrong with your vehicle (within the first year or 20,000 kilometres – whichever comes first), we will ensure your vehicle is repaired and back on the road as soon as possible

Remember, all Volkswagen Genuine Used Cars include:

• Vehicle finance, mileage and service history checks.
• Comprehensive quality and safety inspection.
• Full valet.
• 12 months or 20,000 kilometres Genuine Used Cars warranty.
• 12 months Volkswagen Assistance cover.
• 21 days or 1,000 kilometres exchange programme

General information about the warranty cover.

The Volkswagen Genuine Used Cars warranty is valid provided you have:

• Completed the warranty application form.
• Not received a letter declining cover.

The Volkswagen Genuine Used Cars dealer agrees to repair or (at the absolute discretion of the Volkswagen Genuine Used Cars dealer) replace (or have one of its authorised Volkswagen dealers repair or replace) any covered component that suffers a mechanical failure during the warranty period, subject to the terms and conditions set out in this page.

The Volkswagen Genuine Used Cars dealer liability under this warranty is strictly limited to the repair or replacement of covered components. The Volkswagen Genuine Used Cars dealer shall not be liable under this warranty or otherwise for any loss whatsoever (including any contingent or consequential loss), resulting or that may result from any mechanical failure. The decision of the Volkswagen Genuine Used Cars dealer in the case of all claims shall be final and conclusive.

The warranty agreement. This warranty is between you and the Volkswagen Genuine Used Cars dealer. It is made up of:

• The warranty application form.
• This booklet.

Together, these documents set out the terms and conditions of your warranty. It is your responsibility to ensure that the details contained in the warranty application are correct.

The warranty period.
This warranty is only valid during the warranty period and is not transferable. All Volkswagen Genuine Used Cars are under five years old and with less than 100,000 kilometres (for petrol) or 120,000 kilometres (for diesel) from the date of purchase. This warranty will either be the balance of the original warranty that covered the car from its first registration, a stand-alone warranty or a combination of the two.

Making a warranty claim. To make a claim under this warranty, carry out the following:

• Return the vehicle to an authorised Volkswagen dealer.
• Provide details of this warranty (including the warranty booklet) when delivering your vehicle to the authorised Volkswagen dealer and ask the service personnel to lodge a claim on your behalf.
• Complete a claim form if requested. Other documentation (such as proof of servicing and invoices) may also be required. If necessary, we will ask for this documentation.

Cancelling the warranty. We may cancel this warranty in any of the following circumstances:

• At any time where you have not fully complied with the conditions of the warranty.
• If we reasonably believe that a claim made under this warranty is fraudulent, misleading or deceptive in any respect.

If we cancel the warranty, the warranty will not apply to any claim made by you, if that claim has not been processed by the date of cancellation.

This warranty will be void and automatically cease to operate if the vehicle:

• Is modified from the manufacturer’s original specifications, unless approved in writing by Volkswagen.
• Is not serviced throughout the warranty period as recommended by us (see ‘Servicing your vehicle’).
• Is at any time used in or tested in preparation for any form of motor sport, competition, rally or race of any kind.
• Is used for hire, driver instruction or conveyance of passengers for fare, for reward (this includes car rental) or courier purposes (this exclusion does not apply to private car pooling arrangements).
• Is used as a police or other emergency vehicle.
• Is used outside Ireland.
• Is used for a purpose for which it was not designed.
• At any time the odometer reading cannot be determined as accurate by virtue if it having been inoperative, tampered with, altered, disconnected or removed from the vehicle.
• Is damaged or destroyed so as to be classified as a write-off or a total loss.
• Is sold at public auction.
• Becomes un-roadworthy or un-registered.

What the warranty covers.

The Volkswagen Genuine Used Cars dealer agrees to repair or (at the absolute discretion of the Volkswagen Genuine Used Cars dealer) replace (or have one of its authorised Volkswagen dealers repair or replace) free of charge any covered component that suffers a mechanical failure during the warranty period, subject to the terms, conditions and exclusions set out in this booklet.

The warranty does not cover any maintenance, adjustment, upgrade, modification, manufacturers product recall and/or re-programming required to any covered component, or the cleaning of any covered component (including the removal of any algae, carbon or sludge).

Parts used in repairing your vehicle may either be new or reconditioned (at our discretion) and will be commensurate with the age and condition of your vehicle. Reconditioned parts may be reconditioned other than by the vehicle’s manufacturer.

The total liability covered by this warranty in respect of claims is limited in aggregate to the purchase price of the vehicle, which is detailed in the warranty application.

There will be some instances where repairs cannot be authorised until your vehicle has been dismantled. In these cases, we will need your authority to dismantle your vehicle for proper diagnosis prior to commencing any repairs. Provided that the problem is covered by warranty, repairs will be authorised and you will not be charged anything extra for dismantling and re-assembling your vehicle. In instances where the problem is not covered by this warranty, you will be responsible for all cost associated with dismantling and re-assembling your vehicle.

Servicing your vehicle.

You must ensure that all services recommended by the manufacturer are performed in accordance with Volkswagen requirements. This information can be found in the vehicle’s maintenance or service booklet.

The vehicle maintenance booklet must be stamped and dated with the correct kilometres/ miles odometer reading by the repairer that performs the servicing. This information will be needed in the event of a claim. Failure to do so may void your warranty.

All servicing must be performed by an authorised Volkswagen dealer. These workshops are well equipped with qualified personnel. They will help ensure a quality service for you and your vehicle. You are free to go elsewhere, but you risk the warranty no longer applying if your repairer causes a fault.

All covered malfunctioning components removed from your vehicle as a result of being replaced under this warranty are the property of the Volkswagen Genuine Used Cars dealer. If you do not comply with these servicing requirements, the Volkswagen Genuine Used Cars dealer may (at its absolute and unfettered discretion) refuse a claim or cancel this warranty.

Understanding your policy.

Authorised Volkswagen means a Volkswagen dealer authorised by Volkswagen to repair your vehicle.

Covered Component means a mechanical component of your vehicle that was originally covered by the manufacturer’s vehicle warranty, but excludes those components described within the ‘general terms and conditions’, or those components excluded elsewhere in this warranty booklet, particularly:

• Consumable items such as oil seals, gaskets, external linkages, clutch friction plates, spark plugs, ignition leads, re-charging air conditioners, fuel, lubricants and coolants.
• Any items that require replacement as part of normal vehicle maintenance, including (but not limited to) spark plugs and leads, glow plugs, belts, filters, hoses, brake and clutch linings, brake pads, disc rotors and/or disc and drum machining, batteries and globes.
• Damage to, or failure of wheels, tyres, paintwork, chrome seals, panels and bodywork, all glass items, decorative or trim components (including but not limited to seat covers, door trips, soft top/ convertible roof trim, covers, carpets, edge protectors), windscreen moulds, weatherstrips and seals, cup holders, ashtray, telephone handset, software and battery.
• Exhaust systems, inclusive of the manifold, engine pipe, catalytic converter, muffler, pipe sections, tail pipe and mounts.

Delivery date means the date on which you take possession of the vehicle from the authorised Volkswagen dealer.

Loss means any damages, debt, loss, foregone profit, penalty, fine, expense, liability or cost (whether incurred or contingent).

Vehicle warranty means the covered mechanical components of your vehicle when it was first sold as a new car, which at the time of your purchase of the vehicle may or may not have expired.

Mechanical failure means the malfunctioning of a covered component, such that the covered component manifestly fails to perform the function it is intended or designed to perform (but excludes malfunctioning due to normal wear and tear).

Normal wear and tear means the reduction in operating performance of a covered component that results from normal use; having regard to the age of the vehicle and the total distance the vehicle has travelled since new (this includes corrosion, perforation and rust).

Vehicle means the Volkswagen Genuine Used Cars vehicle that is described in the warranty application.

Certificate means the commencement of the warranty, with the details specific to you and your vehicle.

Warranty administrator means us and any other entity that we authorise to administer this warranty from time to time.

Warranty period means the start date this warranty period commences is on the date you purchased the vehicle from the Volkswagen Genuine Used Cars dealer. This warranty will expire at a period of one year or 20,000 kilometres (whichever occurs first) after the commencement date of this warranty.

We, us, our means the Volkswagen Genuine Used Cars dealer.

Your, you means the person(s) or company named in the warranty application, being the purchaser and registered owner of the vehicle.

General terms and conditions.

The Volkswagen warranty provides you with a set of comprehensive benefits, however, the following exclusions exist:

1. Any mechanical failure in respect of which you are entitled to compensation from any other company or have any other rights.
2. Any mechanical failure the subject of a product recall.
3. Any mechanical failure resulting from normal wear and tear.
4. Items such as, but not limited to, seat covers, brake pads and discs, tyres, wiper blades and any trim item.
5. Rectification of rattles, squeaks, adjustments and water entry.
6. Any item fitted to your vehicle which is not a genuine Volkswagen approved option or accessory, or any damage caused by such item or the fitting of such item.
7. Any damage to the vehicle (including the windscreen) attributable to impact or road traffic accident or any act or omission by any person which is wilful, unlawful or negligent.
8. Any damages occurring, or repairs required, as a result of the continued operation of the vehicle or covered component after a mechanical failure or other defect (including loss of lubricants or coolants), has occurred (not withstanding the foregoing, should any of the warning indicators display the need for attention and be ignored, any resultant damage will not be covered by that warranty).
9. Any mechanical failure of a covered component caused (whether in whole or part) by a non-covered component.
10.  Any mechanical failure attributable to abuse, misuse, neglect, negligence, improper servicing or repair, the use in the vehicle of fuel which is of poor quality, contaminated or the wrong grade or specification for the vehicle, and the failure to maintain recommended levels of any fluids or lubricants.
11. The replacement of consumable items such as oil seals, gaskets, external linkages, clutch friction plates, spark plugs, ignition leads, re-charging air conditioners, fuel, lubricants and coolants.
12. Any mechanical failure attributable to repairs performed by any person other than an authorised Volkswagen dealer.
13. Any items that require replacement as part of normal vehicle maintenance, including (but are not limited to) spark plugs and leads, glow plugs, belts, filters, hoses, brake and clutch linings, brake pads, disc rotors and or disc and drum and machining, batteries and globes.
14. Damage to, or failure of wheels, tyres, paintwork, bodywork, chrome, seals, panels and all glass items, decorative or trim components, (including but not limited to seat covers, door trips, soft top/ convertible roof trim, covers, carpets, edge protectors), windscreen moulds, weatherstrips and seals, cup holders, ashtrays, telephone handset, software and battery.
15. Any maintenance, adjustment, upgrade, modification, and or re-programming required to any covered component.
16. Exhaust systems, inclusive of the manifold, engine pipe, catalytic converter, muffler, pipe sections, tail pipe and mounts.
17. The cleaning of any component including the removal of any algae, carbon or sludge.
18. Any mechanical failure caused by corrosion, electrolysis or rust, any tapings, heads, and/or fixing and fastening devices.
19. Any mechanical failure attributable to any modification made to your vehicle, unless such modification has been approved by a Volkswagen Genuine Used Cars dealer in writing.

For the sake of clarity, the warranty does not cover you for any consequential loss of any nature arising directly or indirectly from a mechanical failure (including, without limitation, personal liability and vehicle servicing costs).